Privacy Policy

Effective date: 15 October 2025

Golf Boutique (“we”, “us”, “our”) operates https://www.golfboutique.co.za/ (the “Site”). This policy explains how we process personal information in South Africa under POPIA and related laws, including ECTA and the CPA.

What we collect

• Identity and contact: name, email, phone, delivery and billing addresses, company details where applicable
• Account data: usernames, passwords, order history, preferences, wishlists
• Payment data: cardholder name and transaction references handled by payment providers; we do not store full card details or security codes
• Device and usage: internet protocol address, device and browser information, cookies, analytics events, referral sources, pages viewed
• Marketing: consents, opt-ins and opt-outs, campaign interactions
• Customer service: messages, support tickets, call notes, social media messages
• Events and competitions: entries, submissions, winner details
• Supplier and partner data: contact details of representatives
• CCTV and in-store, where applicable: footage for safety and loss prevention

How we collect

• Directly from you via account creation, checkout, forms, support channels, email, phone, and social platforms
• Automatically via cookies, pixels, software development kits, and similar tools on the Site
• From third parties, including payment providers, couriers, anti-fraud tools, analytics and advertising platforms, public sources, referrals, and any group affiliates

Why we process and the lawful grounds

We process personal information only as allowed by law, including consent, performance of a contract, legal obligations, protection of legitimate interests, and activities reasonably expected in our relationship.

Core purposes

• Orders and fulfilment: process orders, payments, deliveries, returns, refunds, and warranties
• Account and support: create and manage accounts, provide support and service messages
• Security and fraud: verify identity, prevent fraud or abuse, protect our systems and premises
• Legal and compliance: tax, accounting, record-keeping, regulatory requests, dispute resolution
• Marketing: send product news, promotions, abandoned cart notices, surveys; personalise content and ads; measure performance in line with consent rules
• Analytics and improvement: measure and improve Site performance and product offerings

Direct marketing

• We comply with POPIA and the CPA
• We send electronic marketing only with your consent or where permitted for existing customers
• You can opt out at any time via unsubscribe links or by contacting us at info@golfboutique.co.za
• We do not sell personal information

Cookies and similar technologies

• We use necessary cookies for security, cart, and checkout, and optional cookies for analytics, personalisation, and advertising
• Non-essential cookies are used with your consent; manage preferences in our cookie banner or your browser settings
• Typical services may include analytics platforms, advertising networks, and testing tools; see our Cookie Notice for details

Disclosures and operators

We share personal information with:

• Payment providers to process payments and prevent fraud
• Couriers and fulfilment partners to deliver orders and manage returns
• Information technology, hosting, and security providers for site operations, backup, and protection
• Marketing and analytics providers, including email and messaging platforms, analytics, ad networks, and social platforms
• Professional advisors such as auditors, accountants, and legal counsel
• Authorities and regulators were required by law
• Any group entities or affiliates where applicable. Operators act only on our instructions, must safeguard information, and keep it confidential.

Cross-border transfers

Where services or infrastructure are hosted outside South Africa, we transfer data in line with POPIA by using appropriate safeguards, contractual protections, or consent where appropriate.

Retention

We keep personal information only as long as necessary for stated purposes, to meet legal, tax, and accounting duties, and to establish or defend legal claims. Afterwards, we delete or de-identify it.

Your rights

Subject to lawful limits, you may:

• Access your personal information
• Correct inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained information
• Delete or object to processing in certain cases
• Withdraw consent where processing is based on consent
• Request portability where technically feasible and applicable
• Complain to the Information Regulator
• Submit requests to info@golfboutique.co.za. We may require proof of identity and enough detail to locate the records.

Children

The Site is not intended for persons under eighteen. We do not knowingly collect their information without required consent or authorisation.

Security safeguards

We implement appropriate and reasonable technical and organisational measures to prevent loss, damage, unauthorised access, and unlawful processing, including access controls, encryption in transit where applicable, password hygiene, network security, monitoring, staff training, and vetted operators.

Data breaches

If a security compromise creating a real risk of harm occurs, we will notify affected persons and, where required, the Information Regulator.

Third-party links

Linked third-party sites have their own policies. We are not responsible for them.

Mandatory disclosures and records

We keep legally required records and may disclose information if required by law or to protect legitimate interests.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on the Site with an updated effective date.

Contact and complaints

Privacy contact: Information Officer, info@golfboutique.co.za

Information Regulator South Africa: see the official website for current contact details and complaint procedures