This policy covers order processing, delivery methods, estimated timelines, tracking, failed deliveries, pre-orders, split shipments, and loss or damage in transit for purchases made on https://www.golfboutique.co.za/
Order processing
Processing time: 1 to 2 business days after payment clears, excluding weekends and public holidays.
Fraud checks: Orders may be held for verification if risk signals are detected.
Cut-off: Orders placed after 12:00 are treated as received the next business day.
Delivery options and fees
South Africa nationwide courier: Fees are calculated at checkout based on weight, dimensions, and destination.
Click and Collect or in-store collection (if offered): Free. Bring order confirmation and proof of identity.
Remote areas: Surcharges or extended timelines may apply to outlying or high-risk delivery zones.
PO Boxes: Couriers do not deliver to PO Boxes. Provide a physical address and contact number.
International shipping: Offered only where shown at checkout. Fees and carriers are displayed per destination.
Estimated delivery timelines (guidance)
Main centres: 1 to 3 business days from dispatch.
Regional and remote areas: 2 to 5 business days from dispatch.
International: 5 to 15 business days from dispatch, excluding customs clearance. These are estimates. Weather, carrier backlogs, strikes, load-shedding, peak seasons, and events outside our control can extend timelines.
Tracking
Tracking details are emailed on dispatch.
Tracking updates may take up to 24 hours to reflect with the carrier.
If tracking stalls for more than 3 business days, contact info@golfboutique.co.za with your order number.
Delivery, risk, and title
Risk of loss passes to you on delivery at the address or collection point you selected.
Title to goods passes on receipt of full payment.
Inspect parcels on delivery. Note visible damage with the driver and photograph packaging and items before opening where possible.
Failed delivery and address issues
Incorrect or incomplete addresses, unreachable recipients, or failure to collect from a pickup point may cause returns to the sender.
Redelivery or address changes after dispatch may incur additional courier fees.
If a parcel is returned to us after failed delivery attempts, we will contact you to arrange re-shipment at your cost or a refund less shipping and reasonable handling fees.
High-value shipments
Orders over a value threshold may require ID on delivery or a direct signature.
We may split high-value orders into multiple parcels for security and insurance.
Pre-orders and special orders
Estimated dispatch dates for pre-orders are projections and can change.
If the supplier delays, we will notify you and offer options in line with consumer law and our Terms.
Split shipments and back-orders
Items may ship separately to meet delivery estimates.
You will not be charged extra shipping for split shipments initiated by us.
Loss, damage, and shortages
Damaged parcel: Note damage with the courier, photograph the parcel and contents, and email info@golfboutique.co.za within 48 hours of delivery.
Shortage or wrong item: Email photos of the packing slip and contents within 48 hours.
Lost in transit: If tracking shows no movement for a reasonable period, we will open a carrier investigation. Resolutions include replacement, repair, or refund once the investigation confirms loss.
International orders
Duties, taxes, and customs fees are the buyer’s responsibility and are not included unless stated at checkout.
Customs delays are outside our control and do not qualify for shipping refunds.
Non-deliverable items
Certain products may be restricted for air transport or international carriage. Where applicable, restrictions will be shown on the product page or at checkout.
Holiday and peak-season notice
Black Friday, festive periods, and public holidays increase carrier volumes. Expect longer processing and delivery timelines.
Packaging and sustainability
We use protective materials suitable for the item class. Reuse or recycle packaging where possible in your area.
Contact
Shipping support: info@golfboutique.co.za
Include your order number, photos where relevant, and a concise description of the issue.
